GIS DBAGIS DBA

Database Administration Service Levels

Basic One: Designed for users of standard edition one on a database with a low activity level during normal business hours and with less than 15 users. This service level offers coverage equal to our Basic level.

Basic: Designed for a small database with a low activity level only during normal business hours and with less than 60 users. This service level offers M-F 9-5 coverage.

Regular: Designed for a busy workgroup/enterprise server with sustained growth and with less than 200 users. This service level offers M-Sat 8-8 coverage.

Premium: Designed to support large-scale mission critical database servers with a high volume of transactions and number of users. This service level offers around the clock coverage.

Are you ready to try us? Feel free to call us at 800-210-0217 for a no fee trial.

SERVICE LEVEL BASIC REGULAR PREMIUM
On-Site Availability Optional Optional Optional
Response Time 4 Hours 4 Hours 2 Hours
Included Free Hours 24 48 64
Alert Monitor Yes Yes Yes
Database Spot Checks (Human) Yes Yes Yes
Space Management Yes Yes Yes
Performance Monitoring Yes Yes Yes
Schema Object Monitoring Yes Yes Yes
Fault Monitoring Yes Yes Yes
DB Performance Tuning Yes Yes Yes
Collect Statistics For Planning Optional Yes Yes
Database Reorganization Optional Optional Optional
Table Reorganization Optional Optional Optional
Index Reorganization Optional Optional Optional
Operating System Assistance Optional Optional Optional
Design Review & Software Audit Optional Optional Optional
Design & Logical Modeling Optional Optional Optional
Application Development Assistance Optional Optional Optional
Oracle DB Q & A Optional Optional Optional
Initial Database Inspection Optional Optional Optional
Application Software Support Optional Optional Optional
Installation & Configuration Optional Optional Optional
Upgrades & Patches Optional Optional Optional
DB Creation, Migration & Replication Optional Optional Optional
User & Security Configuration Optional Optional Optional
Application Server Assistance Optional Optional Optional
Forms Server Assistance Optional Optional Optional
Backup Configuration Optional Optional Optional
Backup Monitoring Yes Yes Yes
Data Restoration or Recovery Optional Optional Optional
Problem Resolution / Correction Optional Optional Optional

Our contract rates add up to a fraction of the cost of one full time DBA and are certainly advantageous when multiple DBAs are needed for after hours coverage. Our service can also be used to supplement your existing DBA staff. In addition, you will not have to worry about vacation schedules, illness etc., since we offer a staff of multiple DBAs for continuous coverage. Further, you will not have to worry about DBA transitioning since we will assign 2 DBAs to familiarize themselves with your system.